Terms and conditions

1. DEFINITIONS

For all purposes, the parties agree on the following definitions:

– Company: EasyParque;

– Parking Lot: Covered or uncovered parking facilities, fenced and closed, with alarm, 24-hour surveillance every day of the year, and restricted access to third parties, located in the area surrounding Lisbon airport or within a 10-kilometer radius, without any prejudice to the client;

– Client: Natural or legal person who will use the parking lot under the conditions set out in this agreement;

– Vehicle: Motor vehicle over which the client holds legitimate availability at any time, excluding any accessory not integrated in it, and which is capable of being appropriated;

– Airport: Humberto Delgado International Airport (Lisbon), within a radius of 5 km where the Parking Lot is located.

2. CONTRACT OBJECT

This contract aims to provide the Parking Lot facilities for the periods agreed between the Client and the Company, observing the other conditions stipulated in the following clauses.

Access to the Parking Lot is conditioned upon acceptance of the conditions stipulated in this "EASYPARQUE GENERAL OPERATING RULES AND CONDITIONS" regulation.

3. CONTRACT DURATION

This contract will have the duration agreed on each case between the Client and the Company, without prejudice to that period being extended or shortened, subject to communication between the parties or in case of non-appearance of the client.

Extension of the reservation depends on prior communication by the Client to the Company at least 24 hours before the original reservation ends.

The extension is subject to space availability at the Parking Lot and may incur an additional fee of €10 for each extra day of stay not previously authorized.

In case of delay or lack of communication regarding the extension, the Company reserves the right to apply the penalties provided in point 3.3.

4. CONDITIONS

Without prejudice to the other provisions of this Contract, by subscribing to it, the Client will be guaranteed the following benefits:

a) Safekeeping of the vehicle in the Parking Lot facilities for the duration of this Contract;

b) Possible collection and delivery of the Client's Vehicle at the Airport, if specifically agreed between the Client and the Company, with a minimum notice of 1 hour, performed by authorized Company employees;

c) Transport provided to the Client, their companions and luggage, from the Parking Lot where the vehicle is parked to the Airport and vice versa, using the Company's transport;

d) Vehicle washing, if specifically requested by the Client or offered by the Company. If washing services are contracted, the vehicle will be washed up to 48 hours before the scheduled departure date. After washing, the vehicle will be returned to the originally contracted parking area (covered or uncovered). The Company is not responsible for dirt or dust accumulated after washing if the vehicle remains parked afterwards. Extremely dirty vehicles may not achieve an ideal cleaning result.

e) Vehicle repairs, if specifically requested by the Client.

The provision of the benefits referred to in the previous point assumes that:

a) The Client will hand over the Vehicle keys to authorized Company representatives, either at vehicle deposit in the Parking Lot or at its collection at the Airport, and the vehicle will remain parked in the Parking Lot facilities;

b) Authorized Company employees may, at any time, move the Vehicle within the Parking Lot premises to allow other vehicles to be moved or to optimize parking space, possibly relocating the Vehicle to other Company facilities in the Lisbon airport area or within a 10-kilometer radius;

c) Authorization for driving the vehicle on public roads by Company employees in case of agreed collection/delivery of the Vehicle at the Airport, valid for the route between the Parking Lot and the Airport, and, in exceptional cases, on alternative routes (road closures, heavy traffic, police detours, etc.);

d) Authorization to move the Vehicle between Company facilities, even when delivered at the Parking Lot, when necessary to optimize space.

5. ADDITIONAL CONDITIONS AND PRICE

Vehicle collection will depend on the procedure agreed between the Client and the Parking Lot, in one of the following ways:

a) Prior indication at the time of reservation, vehicle delivery, by phone, online or email, indicating the date and time of Client's return and the delivery method (direct delivery at the airport or delivery at the Parking Lot with later transport to the Airport), performed by authorized, uniformed and identified employees, always following the check-in procedures in clause 7;

b) In the absence of any prior procedure above, vehicle collection may be made by communicating with a duly identified employee present at the Airport or by phone contact with the Company. The Client accepts that in this case, collection may be delayed.

The price payable by the Client will be that published on the price table on www.easyparque.pt, previously known to the Client, corresponding to the number of days multiplied by the daily rate (calculated in 24-hour periods from the vehicle delivery time). Payment will be made upon delivery of the vehicle, according to the parking and additional services chosen and the period of use.

6. CLIENT'S OBLIGATIONS

The Client commits to:

a) Deliver the Vehicle in full mechanical condition, fully operational, with all technical inspections and documentation legally required, and with all keys and remote controls necessary to access and disable alarms as per clause 4.1 b);

b) Allow access to the interior of the vehicle and its driving by Company employees, as per clause 4.2 b);

c) Exclude any other access to the Vehicle except by authority orders (Police, Judicial officers, etc.);

d) Follow check-in and check-out procedures as per clause 7, signing corresponding documents;

e) Authorize the Parking Lot employees to remove easily detachable accessories (antennas, etc.) after delivery, which must be replaced upon vehicle collection;

f) Authorize the use of the Vehicle insurance during transport and its activation in case of accidents between Airport and Parking Lot;

g) Pay for the contracted services as per the price table in force.

Non-payment may result in vehicle retention until all debts are fully paid, per Art. 755º, nº1, al. e) of Portuguese Civil Code. If debts are not cleared within 30 days after the contract ends, the Company may seek judicial collection with interest and fees.

7. VEHICLE DELIVERY AND RECEIPT

Vehicle delivery, whether immediate deposit at Parking Lot or collection at Airport, must observe:

a) The Client must deliver the vehicle without any items not part of it, visible or hidden, including equipment, radios, computers, cameras, clothes, or any other appropriable goods;

b) The Parking Lot representative will perform a check-in inspection recording mileage, damages, wear or defects, which will be kept for 15 days;

c) The Client must sign the receipt document declaring all objects, mileage, and relevant facts.

Vehicle receipt by Client, at Airport or Parking Lot, will include a check-out inspection confirming mileage and vehicle condition. Complaints must be made on site;

Complaints regarding damages must be made immediately after check-out or the right to claim is forfeited. The Company is not responsible for complaints made after vehicle collection.

8. COMPANY'S RESPONSIBILITY

The Company is liable for damages caused by its employees strictly in the following cases:

a) Damages to the Vehicle due to handling within the Parking Lot as per clause 4.2 b) and c);

b) Damages to the Client and companions during transport under clause 4.1 c), caused by gross negligence or willful misconduct by the Company's driver;

c) Other damages due to illegal acts with willful misconduct or gross negligence by Company employees or representatives, which cannot be excluded under clause 7.2 or closed circuit footage review.

The Company is expressly exempt from liability regarding:

a) Theft of goods left inside the vehicle against clause 7.1 a);

b) Electrical, mechanical or wear damages due to continuous use;

c) Damages by third-party intrusion despite fencing, alarms, surveillance;

d) Breakage of glass, windshield or other windows;

e) Damaged or punctured tires;

f) Natural disasters (floods, storms, falling trees, earthquakes);

g) Air accidents (aircraft or object falls);

h) War, terrorism, sabotage or violent acts;

i) Arson or fires caused by third parties or vehicle defects, if unrelated to Company or Parking Lot conditions.

9. CLIENT'S RESPONSIBILITY

The Client is responsible for fines, penalties or liabilities paid by the Company due to irregularities in the Vehicle, documentation, or ownership.

Non-payment of contracted price or other expenses entitles the Company to retain the Vehicle until full payment including late fees.

Written complaints by Client must comply with clause 7 points 2 and 3.

10. PERSONAL DATA

Data collected about the Client serve to comply with legal obligations and contractual relations with Insurers, Banks and Institutions, with strict confidentiality and access limited to necessary personnel. The Client has the right to access and rectify their data.

11. MISCELLANEOUS PROVISIONS

Any defamatory expression without grounds damaging the Company’s image exposes the author to civil and criminal liability.

The Company is not responsible for accidents or illicit/criminal damages to parked vehicles, theft of items inside, natural disasters (falling trees, etc.) or other unintentional damages.

Complaints about the Parking Lot may be registered in the official complaints book.

12. JURISDICTION

In case of disputes (Law nº 144/2015, of September 8), consumers should resort to the Consumer Alternative Dispute Resolution Entity, with the Lisbon Consumer Arbitration Centre competent for contracts signed in Lisbon.

Alternatively, parties may sign an arbitration commitment – VOLUNTARY ARBITRATION LAW – Law 63/2011 of December 14.